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Returns & Refunds

Review the conditions for returning pre-owned Apple devices, including eligibility, timeframes, device condition, and refund processing.

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A collection of iPhones and accessories are displayed on a flat surface. The image features several iPhones in different colors, including black, yellow, and mulberry. There is an open phone box containing EarPods and a charging adapter. A box of an iPhone is positioned upright, and there's a small green plant in the corner.

Warranty Coverage

Learn what our device warranty covers, which faults qualify, and how to request support after your purchase.

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View Warranty Terms
An Apple retail store with large glass windows and a prominent Apple logo above the entrance. Inside, there are wooden tables with electronic devices displayed along with colorful artwork on the walls. The bright, modern space is filled with natural light.

Terms Support

Learn what our device warranty covers, which faults qualify, and how to request support after your purchase.

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